FAQ
Have questions? "Together we always find a solution"
We’ve gathered the most frequently asked questions and answers. Can’t find what you’re looking for? Contact us - we’re happy to help!
Our product range and solutions are designed for businesses, and we therefore sell exclusively to business customers.
To do business with us, you must be registered as a business customer.
You can easily create an account by completing our contact form. We will process your request as quickly as possible and then send you your login credentials.
No, we do not have a minimum order value.
A break-pack fee of DKK 100 per broken package applies.
Yes, we offer samples of selected products.
Please contact our sales team to learn more.
Absolutely! Our experts are ready to help you find the right solution for your needs.
Contact our sales team for more information.
You can track your delivery via Track & Trace.
Please contact HT Bendix to receive your tracking details.
We use Danske Fragtmænd for deliveries within Denmark and work with various freight forwarders for export, depending on the destination and delivery requirements.
Complaints must be submitted in writing and received by HT Bendix no later than 8 days after delivery. Any defects or issues must be clearly specified in order for us to process the claim.
In the case of justified complaints, HT Bendix reserves the right to remedy the defect by repair or replacement. This will be carried out within up to 30 days from receipt of the necessary documentation.
Submitting a complaint does not exempt the buyer from payment of the agreed purchase price. HT Bendix is not liable for indirect losses such as operating losses, loss of profit, or similar.
Goods can only be returned by prior agreement with HT Bendix in connection with complaints or replacements.
Returned goods must:
- Be sent in their original packaging
- Be returned at the buyer’s expense and risk
The name HT Bendix originates from the company’s history and is a combination of HT (Herning Trælasthandel) and Bendix Tømmerhandel.
Originally, the company sold timber, boards, veneer, and fittings to the industry, but quickly evolved to focus on supplying fittings to the furniture, kitchen, and woodworking industries.
